Where are therapy sessions held?

Tides Emotional Health offers telehealth-based sessions for residents of both Michigan and Illinois on a HIPAA-compliant video platform. In-person therapy sessions are available in Grand Rapids, MI. Please reach out for in-person availability and/or waitlist information.

Are you in-network with my insurance company?

Tides Emotional Health does not directly participate in any insurance networks, meaning that it is considered “out of network” for all insurance plans. This model enables the therapist to make treatment decisions without the limitations often imposed by third-party payers. It also promotes a reasonable caseload, enabling you and/or your child to receive the highly individualized and thoughtful care you deserve.

Can I be reimbursed for therapy by my insurance company?

Tides Emotional Health regularly provides you with a “superbill”, which you can submit to your insurance or save for your financial records. If you submit to your insurance, you may be reimbursed directly per the terms of your policy. You are encouraged to reach out to your insurance company directly to ask questions about your unique plan’s mental health services coverage and your out-of-network benefits.

These questions may be helpful to discuss with your insurance carrier:

• Do I have out-of-network mental health benefits? 

• What is my out-of-network deductible and has it been met?

• How do I file my claims so that I can get reimbursed for out-of-network services?

How do you take payment for therapy sessions?

Sessions are paid on the day of session via Credit/Debit/FSA/HSA cards kept on file and charged through an auto-pay system.

Do you have sliding scale availability?

Tides Emotional Health has a limited number of sliding scale sessions available at lower fees. Please reach out for more information about sliding scale eligibility and current availability.

Good Faith Estimate:

You have the right to receive a “Good Faith Estimate” in accordance with The No Surprises Act. Under Federal law, healthcare providers must give patients who do not have or are not using insurance for services an estimate of the cost of services. Tides Emotional Health provides all clients with a Good Faith Estimate of out of pocket costs for therapy. For more information on Good Faith Estimates call 1-800-985-3059 or click here.